Field Services Engineer

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

• Customer Service, building on client relations and providing quality technical support.

• Being the ‘Primary Technical Contact’ for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers.

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  Regular client site visits to support any technical related issues.

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  3rd Party technical point of contact for raising cases and escalations.

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  Interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible.

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  Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact.

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  Proactively support clients’ local and offsite backups.

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  Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

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  Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.

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  Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

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  Responsible for completing and documenting regular client site reviews and operational checks.

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  Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: 

• • The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.

  • Competitive salary with the ability to progress.

  • 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!

  • Company pension scheme.

  • 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.

  • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more

  • Life assurance

  • Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.

  • Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.

  • Long service recognition to celebrate all the milestones

  • Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!