Care Coach

Do you want to have a positive impact on people's lives and the communities they live in?

If this sounds like you, then you are just the person we're looking for.

We are looking for a passionate, caring and values-driven individual to join our team at Be Caring Newcastle. We are seeking a full-time Care Coach (with a driver's license and access to a vehicle) to coach, mentor and provide best-practice observations of our Care Workers. We are looking for a skilled and caring communicator who is motivated and inspired to support colleagues to Be the Best they Can Be!

• Salary: £27,784 per annum (depending upon experience) + generous on-call payments
• Contract:  Full-time, Permanent
• Working Hours:  37.5hr per week - Agreed shift patterns with weekend working on a rota basis
• Location:  Newcastle
• On Call: Undertaken on a rota basis, includes some weekends (additional pay) 

You will also receive up to £300 Refer a Friend bonus, up to £400 annual bonus, and £25 birthday gift voucher.

You will promote Be Caring values, supporting colleagues in the community to deliver high-quality care. You will provide coaching and mentoring to colleagues, ensuring they have the skills and tools to provide person-centred care that maintains dignity and choice for those we support. You will encourage and promote effective communication and information sharing between care colleagues and the office team.

We are looking for a skilled communicator with coaching and mentoring skills to develop our care colleagues working in people’s homes and communities. You will:

1. Observe, support and coach people to deliver high-quality care, complete care tasks, record, and report accurate care notes, share information, and highlight risks while working on a day-to-day basis.
2. Communicate effectively with care colleagues, your office team, those we support and family members.
3. Prioritising your workload, working under time pressures to complete quality assurance activities and maintain compliance targets. You will maintain accurate records of your work.

• Conduct Best Practice and Be Supported Sessions with colleagues, completing accurate records of conversations with agreed actions and identifying further support or training needs for colleagues.
• Support staff to deliver the best care possible through coaching, mentoring training, and direct support.
• Provide additional training, technical support, and guidance to all colleagues with the safe administration of medication, moving and position techniques, person-centred care and communication preferences and other interventions such as catheter and stoma care.
• Conduct audits of care notes and other field-based documentation (e.g., MAR charts, records of finances), providing guidance and feedback on best practices and identifying areas for improvement.
• Ensure colleagues understand best practices, follow Be Caring's policies and procedures and deliver care to meet CQC standards.

• Share and report on your observations and conversations with your Service Manager, Trainer, and wider team, highlighting further support or training needs and identifying any risks in practice or care quality issues.
• Work with care colleagues on ensuring they follow information sharing processes, ensuring care colleagues share vital information concerning risks, for example, self-neglect, pressure sores, deterioration in health and care needs, frailty, and risk of falls, hoarding and mental health concerns.
• Work with your Trainer in the development of your skills so that you can support care colleagues in the community. Develop your skills, knowledge, and competence to reflect the needs of those people we support and the needs of our care colleagues.

• Complete colleague support and quality assurance activities in a planned and timely manner, maintaining compliance targets.
• Re-prioritise and respond to requests to complete ad-hoc colleague support and quality assurance activities in response to, or to prevent concerns, safeguarding or quality issues. This could be in response to changes in the care and support of the needs of the people we support, impacting the training and skills of the care team.
• Ensure that all paperwork is completed in line with company requirements along with any electronic systems. 
• Update all systems of recording care in line with company procedures and ensure all work completed is completed and future reviews are booked. 
• Report on activities planned and completed

• To carry out On-call duties, overnight and at weekends, on a rota basis as determined by the management. When On-Call, provide telephone support and assistance to Support Workers and Service Users; be available to be called out as necessary; check call alerts system while covering on-call duties.

• Experience in coaching, mentoring, or training colleagues in care settings or health and care tasks.
• Excellent communicator, written and verbal
• You must have a valid driving licence and have access to a vehicle for work purposes.

• We are committed to the personal and professional career development of all colleagues.
• We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes.  
• If successful, you will be supported by your Operations Manager and the central team to have the tools and resources needed to do fulfil your role and to ‘Be the Best you can be’.