Bear Robotics

This Technical Account Manager (TAM) will dedicate ~50% of their time to supporting captive manufacturing deployments, acting as the key technical liaison between our Korea-based engineering teams and our field engineering in North America. The role is technical and delivery-focused, with less emphasis on sales engineering and more on ensuring successful deployments, product performance, and structured onboarding.

They will play a critical role in site-level scoping (CRDs), deployment execution, issue resolution, and performance optimization, while providing structured technical feedback to the product and engineering teams.

• →None.

• 3+ years of experience in a customer-facing technical role (Sales Engineering, Solutions Architect, TAM, etc.)
• Strong knowledge of robotics, automation systems, or industrial integration (preferably in 3PL/manufacturing/logistics).
• Experience with API integrations, systems architecture, and workflow automation.
• Excellent problem-solving skills and technical troubleshooting abilities.
• Strong communication skills across technical and non-technical stakeholders.
• Comfortable managing multiple enterprise customers/projects simultaneously.
• Proficient in tools such as Linux, Slack, Google Workspace, and CRM platforms (e.g., Salesforce or HubSpot).
• Ability to travel up to 50% for deployments, technical planning, and customer workshops.
  
  

• Fluent in Korean and English (strongly preferred).
• Experience working in robotics or industrial automation startups.
• Familiarity with robot operating systems (e.g., ROS), rosbags, or robot performance visualization tools.
• Experience supporting enterprise software and hardware deployments.
• Experience or exposure to the restaurant, hospitality, or foodservice technology sectors.
• Prior experience in manufacturing/3PL operations, processes, and terminology.

• Bachelor’s degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally lift and transport up to 80 lbs of hardware or robot equipment.
• Comfortable working in warehouse or industrial environments during deployment phases.
• Prolonged periods of sitting at a computer and participating in virtual calls.