Bear Robotics

The Senior Technical Account Manager EMEA will play a critical role in bridging the gap between enterprise customers, sales, product, and engineering teams. This role is focused on supporting new business opportunities and technical integrations in the industrial automation, 3PL, manufacturing, Hospitality and logistics sectors, helping customers adopt Bear Robotics’ autonomous robot solutions at scale.

The ideal candidate will have a strong background in robotics, automation, or systems integration and be comfortable working in complex enterprise environments. TAMs are expected to serve as trusted technical advisors, ensuring a seamless experience from pre-sales through deployment and ongoing support.

• →Lead, coach, and develop the EMEA RFE and TAM team — expectations around technical delivery, customer service standards, and professional growth
• →Conduct regular 1:1s, performance check-ins, and team reviews — workload assessment, development opportunities, proactive performance management
• →Actively participate in hiring for EMEA RFE and TAM roles — sourcing, interviews, and selection decisions
• →Support onboarding and ramp of new RFE and TAM hires — deployment methodologies, technical standards, and best practices
• →Foster a high-performance culture — accountability, continuous improvement, and strong customer outcomes

• 5+ years of experience in a customer-facing technical role (Sales Engineering, Solutions Architect, TAM, etc.)
• Strong knowledge of robotics, automation systems, or industrial integration (preferably in 3PL/manufacturing/logistics).
• Experience with API integrations, systems architecture, and workflow automation.
• Excellent problem-solving skills and technical troubleshooting abilities.
• Strong communication skills across technical and non-technical stakeholders.
• Comfortable managing multiple enterprise customers/projects simultaneously.
• Proficient in tools such as Linux, Slack, Google Workspace, and CRM platforms (e.g., Salesforce or HubSpot).
• Ability to travel up to 50% for deployments, technical planning, and customer workshops.
  
  

• Experience working in robotics or industrial automation startups.
• Familiarity with robot operating systems (e.g., ROS), rosbags, or robot performance visualization tools.
• Experience supporting enterprise software and hardware deployments.
• Experience or exposure to the restaurant, hospitality, or foodservice technology sectors.
• Prior experience in manufacturing/3PL operations, processes, and terminology.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally lift and transport up to 80 lbs of hardware or robot equipment.
  
• Comfortable working in warehouse or industrial environments during deployment phases.
  
• Prolonged periods of sitting at a computer and participating in virtual calls.

• Bachelor’s degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience).