Bear Robotics

Company: Bear Robotics
Location: Taipei, Taiwan
Employment Type: Contractor (Project-based / Renewable)

We are looking for a Technical Account Manager (TAM) on a contract basis to support the deployment and long-term success of our Autonomous Mobile Robot (AMR) solutions in factory and industrial environments.

This role sits at the intersection of technical delivery, customer success, and after-sales operations, ensuring smooth system integration, reliable performance, and strong customer satisfaction post-deployment.

As a contractor, you will play a hands-on, field-oriented role, working closely with customers, internal engineering teams, and system integration partners to drive successful AMR implementation and scalable operations across key accounts.

• Lead end-to-end AMR deployment projects in factory environments
• Coordinate with customers, SI partners, and internal teams for on-site implementation
• Ensure successful system integration (WMS / MES / ERP interfaces, workflows, mapping)
• Manage timelines, risks, and deliverables across multiple projects

• Act as the primary technical point of contact post-deployment
• Own customer success metrics: uptime, performance, and expansion opportunities
• Troubleshoot and resolve technical issues in live operations
• Drive continuous improvement based on operational feedback

• Develop and deliver training programs for customers and partners
• Create SOPs, playbooks, and operational guidelines
• Enable customers to independently manage daily robot operations
• Share field insights and best practices with internal teams

• Work with engineering teams to support integration with factory systems
• Provide hands-on support for networking, APIs, and fleet management systems
• Collaborate on customization requirements for enterprise customers
• Assist in debugging and improving system reliability

• Partner with Sales to support technical pre-sales and expansion opportunities
• Provide structured feedback to Product & Engineering teams
• Coordinate with vendors and partners within the AMR ecosystem

• 5+ years of experience in:
  • AMR / AGV systems, robotics, or industrial automation
  • OR Technical Account Management / Field Application Engineering
• Strong understanding of:
  • Factory operations / warehouse automation
  • System integration (WMS, MES, APIs, networking)
• Proven experience managing deployment projects in industrial environments
• Hands-on, problem-solving mindset with ability to work on-site
• Strong communication skills with both technical and business stakeholders
• Bilingual: English (business level) and Chinese (fluent)

• Experience working with System Integrators (SI)
• Knowledge of ROS, fleet management systems, or robotics software stacks
• Background in after-sales support or customer success roles

• Smooth and scalable AMR deployments across key factory accounts
• High system uptime and strong customer satisfaction
• Expansion opportunities driven by strong customer relationships
• Well-established training and support systems