Bedford Commons OBGYN

At Bedford Commons OBGYN, our commitment to providing Uncommon Care begins with creating a welcoming and seamless experience for our patients. We are seeking an enthusiastic, detail-oriented, and patient-focused individual to join our team in a role that works collaboratively between our Billing Department and Front Office Team.

This position will function interdepartmentally with supervision from the Billing Manager and plays a key role in ensuring new patients receive exceptional service from their first interaction with our practice.

The New Patient Registration Coordinator / Patient Access Representative is responsible for supporting new patient onboarding, appointment scheduling, registration, insurance verification, and front office support. The ideal candidate is organized, customer-service oriented, and comfortable managing multiple priorities in a fast-paced healthcare setting.

• →Communicate with new patients by phone in a professional and compassionate manner
• →Register and schedule new patient appointments
• →Guide patients through the registration and onboarding process
• →Review, update, and verify demographic and insurance information for accuracy
• →Manage incoming calls using a multi-line phone system and call queue
• →Assist with pre-registration processes and ensure accurate data entry
• →Audit patient accounts for accuracy of demographics and insurance coverage
• →Maintain confidential patient information in compliance with HIPAA regulations
• →Provide backup support to front office operations as needed
• →Collaborate across departments to support efficient patient access and workflow

• High school diploma or equivalent required
• Previous customer service experience preferred
• Medical office or healthcare experience preferred
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Ability to navigate multiple computer systems and software programs efficiently
• Ability to manage multiple priorities in a fast-paced environment

• Full-Time
• Monday – Friday
• Office hours: 7:00 AM – 4:00 PM
• No evenings or weekends

Primary location will be our Bedford office, with occasional travel to Derry, Londonderry, or Windham offices as needed.