Accounts Receivable Clerk

Brief Summary: The Accounts Receivable Clerk is an experienced, organized Accounts Receivable (A/R) professional. To succeed in this role, you will keep updated records of customer tax information, research and resolve customer A/R issues, prepare tax reports, place billing and collection calls.

Essential Functions:

Delinquent Account Management:

• Identify overdue customer accounts using skip-tracing methods, phone calls, written correspondence, and payment arrangements.
• Regularly contact clients to discuss and resolve outstanding payments, assist with setting up payment plans when necessary.
• Address payments made by NSF (non-sufficient funds) checks, and arrange for replacement payments.

Documentation Management:

• Ensure that tax-related documents are verified and uploaded into the system.
• Monitor and follow up with customers to obtain updated and valid resale certificates for their accounts.

General Accounting Tasks:

• Perform regular reconciliations to ensure accurate account balances.
• Provide requested data to various departments, including sales, marketing, shipping, and customer service.

Technology and System Use:

• Use ERP (Enterprise Resource Planning) systems to manage accounts and financial data.
• Leverage Excel for reporting, data analysis, and account tracking; proficiency with other Microsoft Office tools is also essential.

Collaboration & Culture:

• Interact with clients and internal departments to resolve issues and maintain smooth communication.
• Be an ambassador of the organization's mission, values, and culture in all interactions.

Tax & Resale Documentation:

• Confirm tax documents and upload them into the system, ensuring all records are up to date.
• Maintain accurate records of resale certificates and follow up with customers to obtain valid resale documents.
• Other duties as assigned

Knowledge, Skills and Experience:

Required:

1. At least 3 years of relevant experience working in accounts receivable or a related financial role.
2. Familiarity with account reconciliation, general ledger processes, and basic accounting principles.
3. Must follow procedures carefully and ensure accurate financial records.
4. Strong knowledge of Microsoft Office, particularly Excel, and experience with ERP systems.

Preferred:

1. While an AA or BS/BA degree in Accounting or a related field is preferred, relevant work experience can be just as valuable.
2. Familiarity with automating processes is a plus.

Supervisory Responsibility:

N/A

Work Environment:

Well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation.