Deskside Support Engineer

The Deskside Support Engineer performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs.  The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact.  Additionally, this role trains other employees on the team. 

• →Must have a high school diploma or equivalent; College degree in a related field is preferred.
• →At least 5 years of technical or related experience is preferred.  Relevant education may substitute technical experience.
• →Proficient in the troubleshooting and repair of various manufacturers’ laptops, desktops, printers, and peripherals.
• →Working knowledge and hands-on experience supporting handheld devices and/or mobile devices.
• →Working knowledge and understanding of client’s hardware platforms.
• →Working knowledge and understanding of client’s software and user base.
• →Working knowledge and understanding of AD and SCCM (or similar software).
• →Proficient with various versions of Microsoft operating systems.
• →Proficient with various versions of Microsoft Office Suites.
• →Knowledge of industry quality standards.
• →Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required.
• →Client-required certifications, if needed.

• Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
• Strong verbal and written communication skills.
• Ability to explain product material to a variety of audiences at all levels of the business.
• Ability to work independently and as a member of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organizational skills, and must possess solid customer service skills.
• Maintain a professional dress code and general appearance. 

• Must be able to lift and carry at least 75 lbs.
• Must be able to stand for long periods of time.
• Must be able to walk for long distances.
• Must be able to sit at a computer for long periods of time.
• Must be able to work in a fast-paced environment.
• Manual dexterity to use keyboard to input information.

 Equipment Used: 

• Computer
• Phone
• Company vehicle, if provided.