Desktop Support Administrator

Bellroy's Tech team keeps a global operation running, and right now there's a gap in the part that keeps the humans running. This role is Desktop Support: the person who owns the setup, the onboarding, the offboarding, the work tests, and the steady stream of requests that every office needs handled well. You'll report to our Infrastructure Team’s manager, and work closely with the People and Culture team day to day.

When a new starter's laptop is ready on day one, accounts provisioned and apps installed without a hitch, that's you. When the Talent team needs a clean laptop environment for candidate work tests, that's you too. You'll own those moments end to end: the work is visible, it matters to real people, and you'll know when you've nailed it.

A lot of IT support roles are a ticket queue and not much else. This one isn't. You'll be genuinely embedded with the Tech team, you'll see the whole employee lifecycle, and you'll have room to improve the processes you inherit rather than just maintain them. That variety is real, and so is the expectation that you'll use it.

Bellroy is a B Corp, which means we try to do things properly across the board - products, business practices, and the way we treat the people who work here. IT is no different. You won't be inheriting chaos or asked to improvise through a broken setup. There are people who care about getting this right, and you'd be joining them.

• A solid handle on macOS - you know how to set up, troubleshoot, and hand over a Mac without needing a checklist for every step.
• Enough experience with Google Workspace and Slack to hit the ground running, or close enough that you'll get there fast.
• A methodical approach to problems - you gather information before you start clicking, and you document what you find.
• The ability to explain what's gone wrong in plain language, without making them feel silly for asking.
• A genuine service instinct - you care about the person waiting, not just the ticket they lodged.
• Some desktop support or helpdesk experience, or you've recently finished studying IT and you're ready to back yourself in a real environment.
• The composure to keep multiple things moving without dropping the details that matters.

Even if you don't tick every box, if you're drawn to the idea of building something solid and being genuinely useful to the people around you, we'd love to hear from you.

• Prepped laptops for upcoming work tests and a new onboarding, making sure each device was ready to go the moment someone sat down.
• Worked through an employee exit with the relevant system owners, ensuring all access was cleanly and securely revoked.
• Caught an issue with the automatic deployment of one of our apps, found a workaround, and shipped the fix before anyone noticed anything was wrong.
• Spotted a pattern across recent support tickets and flagged it to your manager - leading to a small process change that solved the broader problem.
• Helped a remote team member resolve a configuration issue using remote support tools.
• Walked a new starter through our password manager - not just how to use it, but why it matters.
• Kept a video conferencing event running smoothly by diagnosing and resolving an issue mid-session.

This is a full-time role based out of our Collingwood office.