Endpoint Administrator

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html

Benesch is proud to announce the opening for an Endpoint Administrator in our Columbus office! This position is hybrid and has work from home flexibility.

Position Summary:

Do you enjoy providing ongoing support of endpoint deployments and security patching across hybrid environments?  Does contributing to systems and network administration work across an infrastructure team sound exciting and challenging? Then you may be interested in our Endpoint Administrator position. The Infrastructure team is looking for someone who has a commitment to excellence, self-management, continuous improvement, and automation for maintenance and configuration.

The Endpoint Administrator responsibilities include installed applications and configurations for Windows PCs, Windows Servers, mobile devices (MDM), and BYOD. Responsibilities include core Microsoft applications and standard legal-industry applications. This role provides administration and support for the PC/mobile/cloud experience using Microsoft's endpoint delivery platform (Endpoint Manager/Intune) and third-party tools such as Aiden. The Endpoint Administrator also serves as an escalation point for Tier III support related to endpoints, operating systems, installed applications, and associated systems, as needed. 

Essential Functions:

1. Assists with the delivery and validation of operating systems, applications, drivers, and security patches across Windows, Android, and iOS devices.
2. Follows the Firm's patch management cadence and protocol to ensure all endpoints are consistently updated to mitigate potential threats.
3. Maintains an ongoing feedback channel between IT teams and end users to validate outcomes and effective delivery to internal clients.
4. Assists in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls.
5. Actively researches, recommends, and implements improvements to existing infrastructure and processes to increase efficiency and strengthen security.
6. Assists with enterprise line-of-business application support and provides Tier III helpdesk support for deep endpoint/deployment-related troubleshooting and systems administration.
7. Works with other IT teams to seamlessly align security, compliance, other technology, and client needs.
8. Familiar with change management, building runbooks, and thorough testing/QA/backout planning when implementing changes to the environment.
9. Technical Documentation – Develops and maintains complete, accurate documentation.
10. Researches, installs, analyzes, tests, and evaluates applications, systems, policies, methodologies, processes, and procedures to ensure the Firm's infrastructure and facilities meet expectations and service level agreements for availability, performance, growth, and functionality.

Additional Responsibilities:

1. Engages in continuous learning to leverage endpoint delivery skills while evolving the skill set to enhance the client experience.

2. Shares critical knowledge and challenges colleagues to improve the overall Firm technology experience.

3. Occasional travel to other offices to perform defined operational duties.

4. Ability to digest, follow, and advise users on established Firm security and privacy standards and protocols.

5. Performs other duties and projects as assigned.

Qualifications:

A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Must possess 2 years of experience specific to applications, configuration, and Microsoft Windows, iOS, and Android device management/deployment/configuration. Experience with MDM platforms and Windows delivery models; and application delivery experience with SCCM/Intune packaging/delivery/validating. Experience with legal applications is a plus. Must have experience with the Microsoft App ecosystem including Microsoft Office and 365 apps. Understanding of basic security best practices with respect to administration and some familiarity with security frameworks like NIST / ISO. Baseline knowledge of systems, networking, security, and hardware. The ideal candidate will possess strong troubleshooting skills, be able to evaluate and validate user requests, and communicate technology targets in an appropriate and/or a generalized matter. Must be a self-starter and possesses an excellent "first in service" customer service attitude and the ability to work well with clients, the IT team and other groups. Occasional evening and weekend work may be required, with minimal advance notice.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email Christine Watson at cwatson@beneschlaw.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities