EVS COORDINATOR/DISPATCHER - FULL TIME DAY SHIFT (25381)

Join Our Team at New Bridge Medical Center! **

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for an EVS Coordinator Dispatcher. 

Responsibilities: 

• Under general supervision, the EVS Dispatcher is responsible for coordinating inpatient bed cleaning requests across BNBMC to support timely patient flow.
• This position monitors bed status systems, receives and prioritizes cleaning requests, and dispatches EVS staff efficiently to ensure beds move promptly from discharge to clean and ready
• The role maintains awareness of unit activity, anticipated surges in demand, and staffing availability to adjust priorities in real time
• The EVS Dispatcher is the central coordination point between ACCESS and Nursing to relay bed readiness updates and promptly escalate delays or barriers affecting bed availability
• This position also tracks and reviews metrics such as response times and delayed cleans and assists in identifying patterns that may require workflow adjustments
• The EVS Dispatcher supports daily operations by ensuring accurate documentation, consistent communication, and smooth coordination between EVS teams and hospital departments
• Familiarity with inpatient workflows, including discharge processes and bed readiness
• Experience monitoring dashboards, tracking performance metrics, and identifying delays or bottlenecks
• Coordinates the flow requests for patient transportation.

• Effectively utilizes computer on all calls and requests. Demonstrates proper use of the patient transport tracking system/log sheets.

• Prioritize requests and changes to ensure timely response.

• Monitors employee performance such as customer delays, employee lunch breaks, and completion of daily assignments.

• Transports equipment and supplies by picking up requisitioned orders, then delivering them to assigned treatment areas and patient care areas

• Assists all users with the EPIC Patient Tracking System.

• Transports patients by assisting/lifting patients on and off beds, moving them to and from special service and treatment areas and operating rooms, using wheelchairs stretchers or moveable beds.

• Comforts patients and their families by offering support and encouragement, being punctual and attentive to procedure schedules.

• Updates job knowledge and participates in continuous training.

• Collects transport equipment and returns it to the appropriate storage area.

• Utilizes proper safe patient handling techniques.

• Maintains safe, clean and neat work environment by following standards and procedures.

• Maintains strict confidentiality related to work information (in accordance with HIPAA).

• Performs other duties as assigned.

• High School Diploma/ GED or equivalent experience.

• Must be able to work legally in the United States.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across clinical and non-clinical teams.
• Proficiency with hospital information systems, including bed management, tracking, or dispatch platforms. Healthcare experience preferred.

• Able to speak, read, and write English fluently.

• Successful completion Cardiopulmonary Resuscitation (CPR) training.

• Employment is subject to a criminal background check and pre-employment physical.

• Passion for customer service and attention to detail.

• Must be able to run, walk, and sit for a long period of time

• Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distance.

• Requires full range of motion.

• Ability to work flexible schedules and/or extended hours is sometimes required.

• Experience in EVS operations, bed turnaround coordination, or centralized dispatch functions.
• Three (3) or more years of experience in hospital operations, bed management, patient flow, or a high-volume coordination/dispatch role

$45,000 to $61,000 annually 

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.  We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.  Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.