Client Service Representative

Berkshire Veterinary Hospital in Pittsfield, MA  

$17.00-$19.00 hourly pay rate 

 Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system  

Warmly greets clients   

Prepares patient files  

Receives and relays client correspondence and updates client financial records  

Answers client’s inquiries about basic animal care questions and routine procedures  

Educates clients on over-the-counter products such as flea and tick preventions  

Admits patients and handles medical records entries accurately  

Prepares client invoices for services performed  

Handles payment transactions  

Receives and relays telephone, fax, and email messages accurately and promptly  

 High school diploma or equivalent  

Previous experience working as a Veterinary Receptionist/CSR is preferred but not required  

Significant experience with basic office functions in a busy office environment  

Must be a team player and have compassion for pets and their people  

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.  

 Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.  

 Employment will require the successful completion of references and background check.  

 FOR MASSACHUSETTS APPLICANTS:   IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS.  

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. 

 Learn more about our career opportunities at: https://rarebreedvet.com/careers/  

 Where uncommon support partners with joy.