Field Service Technician

Provide technical service to equipment.

Read job order, observe and listen to equipment in operation to determine malfunction and plan work procedures.

Follow checklists to ensure that all critical parts are examined.

Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.

Tag all warranty parts and returns to assigned area.

Attend training classes and keep abreast of factory technical bulletins

Develop and maintain positive relationships with customers to increase overall customer satisfaction

Produce quality work that evidences pride of workmanship.

Maintain your assigned workspace in an organized and clean manner.

Make every effort to achieve the production objectives set by management.

Adhere to manufacturer’s policy and procedures as they relate to labor operations, time and repair order documentation when performing warranty repairs and torque specifications.

Any other duties as outlined by the Service Supervisor and or management of the company.

High school diploma or equivalent is required.

2 year technical school graduate preferred.

1-year fleet or dealership experience in a diesel shop is required; 2-5 years preferred.

Must be a team player with a strong sense of commitment to the customer and service team

Must be self-motivated and conduct oneself in a professional manner

Must have experience with high pressure common rail fuel systems, exhaust after-treatment, electrical troubleshooting, and hydraulics.

Clean driving history.

Ability to pass a DOT physical.