Enrollment Systems Lead

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an Enrollment Systems Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

The Credentialing Enrollment Systems Lead is responsible for overseeing and executing payer enrollment activities for providers across our national behavioral health network. This role serves as a subject-matter expert in payer enrollment requirements and reporting, while also providing day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors. The Lead partners closely with internal stakeholders and external payer representatives to ensure timely, accurate, and compliant provider enrollment.

• Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans
• Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates
• Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs
• Serve as an escalation point for complex or stalled enrollment cases

• Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors
• Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements
• Develop and maintain standardized workflows, checklists, and best practices
• Support onboarding and ongoing performance management of enrollment contractors

• Act as a primary point of contact with payer enrollment departments and credentialing vendors
• Build and maintain strong payer relationships to resolve issues and improve turnaround times
• Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals

• Track and report enrollment metrics, volumes, turnaround times, and approval rates
• Identify process gaps and recommend operational improvements to increase efficiency and scalability
• Support audits, delegated credentialing requirements, and payer inquiries as needed

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

• 3+ years of experience in provider credentialing and payer enrollment, preferably in behavioral health or healthcare services
• Demonstrated expertise in commercial, Medicare, and Medicaid enrollment processes
• Experience leading or mentoring team members in an operational setting
• Strong knowledge of CAQH, NPI, PECOS, and payer enrollment portals
• Excellent organizational, problem-solving, and communication skills

• Experience working in a national or multi-state provider organization
• Familiarity with NCQA standards and delegated credentialing environments
• Experience partnering with revenue cycle or billing teams
• Bachelor’s degree or equivalent relevant experience