Manager, Billing and Follow-up

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Manager of Billing and Follow-up, you'll be a key leader in a newly formed department to bill and collect from insurance companies.  You will lead a team to ensure a high functioning revenue cycle to achieve our financial goals.

We are looking for this candidate to possess experience in the healthcare sector, specifically within a billing or payer follow-up role at a provider. They should have a solid understanding of the claim submission, follow-up, and denial management processes, coupled with experience building processes and a high performing team to execute on them.

• Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
• Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers'
• Partner with the product department to identify areas of improvement within our technology workflow processes'
• Monitor team productivity and create guidelines to review and audit staff quality
• Identify trends in payer behavior and surface them for leadership review
• Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

• 5-7 years of experience in the healthcare space, preferably in an existing role doing end-to-end billing and follow-up functions with insurance companies on behalf of providers
• 3+ years of people management experience 
• Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
• Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format