Strategy & Operations Manager, Account Management

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

As a Strategy & Operations Manager, Account Management you will join a team of Strategy & Business Operations Associates, who partner closely with the Chief of Staff to uncover data-driven insights and implement cross-functional initiatives to enable coaching at scale. In this specific role you will be focused on building a new go-to-market segment and approach that focuses on creating CxO engagement through peer connections and a consultative, solution based sales experience.

For success in the role it is critical that you are comfortable working alongside BetterUp’s executive team and board of directors to develop, drive, and report on the most pressing organizational initiatives that drive key business outcomes. You handle problem-solving with poise and attention to detail, ensuring that all functions of your business are operating efficiently. Qualified candidates have data analytics capabilities, are operationally-savvy, well-organized, passionate about solving problems, and have the executive presence to manage complex interpersonal situations.

• Drives account and key stakeholder research for the enterprise organizations in the segment

• Crafts all executive communications and deliverables (outside of formal proposal)

• Orchestrates internal cross-functional coordination, collaboration, and processes

• Manages engagement with the CxOs team at the prospect organization to ensure alignment

• Leads RFP responses as needed including strategy and coordination of response materials

• Accountable for pipeline generation within the new segment. For clarity, this does NOT mean the candidate is doing cold outreach etc, but the organizational metric that should move with a job well done is the pipeline we generate in the new GTM segment.

• Independently develop thorough and complete analysis for each project

• Provide insights from project results which allow business partners to take effective action to improve our coaching platform

• Project manage multiple key business initiatives, at different stages, all at the same time

• Elevate cross-functional data-driven decision making

• Create tools and reports to elevate executive decision making

• Influence and build consensus around data insights and actionable next steps

• Collaborate with other functional leaders

• 3+ years of strategy consulting, investment banking, private equity, or equivalent experience

• BA/BS degree - we’re more interested in what you learned and how you’ve applied it to your life than what you studied

• Strong interest in organizational behavior, positive psychology, coaching, or behavioral sciences - we geek out over this stuff, daily!

• Intellectual and analytical curiosity - initiative to dig into the “why” of various results.

• Strong experience with and comfort analyzing quantitative and qualitative data to derive specific, focused insights.

• Project management & execution skills, including attention to detail, commitment to consistently meeting timelines, operating from a sense of urgency, and an ability to prioritize across multiple projects and initiatives

• Scrappiness: Someone who gets excited about rolling up their sleeves and doing whatever it takes to deliver, in a way that you impress yourself. You do not hesitate to get involved, from the high-level, strategic work to the tactical (sometimes thankless) work. You have a bias towards action and the ability to translate objectives into concrete work plans.

• No ego teammate: We thrive in an environment of healthy and respectful collaboration that is fundamentally driven by the desire to succeed as a team.

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.