Assistant Night Manager

The Assistant Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Assistant Night Manager assists the Night Manager and Night Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Assistant Night Manager provides leadership and support to all members of the Front Office and enforces the Hay Adams Standards of Excellence in all areas supervised.

1. →Perform all job duties and responsibilities in accordance with the Hay Adams handbook, the department operation manual as well as all hotel policies and procedures are part of this job description.
2. →Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
3. →Maintain a professional and high quality service oriented environment at all times.
4. →Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
5. →Keep staff informed of all activities in the hotel, reinforcing Standards of Excellence and constantly strive to improve and perfect service in the department through coaching and training while promoting a strong team atmosphere and culture.
6. →Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
7. →Perform any other duties as required and directed by Management.
8. →Act as manager on duty for the hotel in the absence of the Night Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
9. →Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
10. →Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
11. →Must be able to perform any tasks or duties of any employee in the department.
12. →Must be able to do scheduling, payroll and other paperwork (ie. Accounting, HR, etc.)
13. →Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Night Manager and/or Manager on Duty prior to shift start.
14. →Ensure the accurate completion of the daily night audit in a timely fashion. Must be able to perform the full night audit if needed.
15. →Assist the Night Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
16. →Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Night Manager.
17. →Act as Night Manager on Duty when Night Manager is not working.
18. →To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more 

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.