Supervises the design and maintenance of the BHHC workers compensation billing process, including the general supervision of billing and collection associates that administer the billing applications.
Works with Finance leaders to drive workflow improvement, such as devising new procedures and modifying or adapting existing procedures to meet new market conditions/circumstances.
Develops efficient workflows for the billing process which minimized billing and cash application costs while ensuring proper segregation of duties in the process.
Drives current collection initiatives while emphasizing early-stage collections.
Negotiates and approves alternative payment plans, tracks and maintains receivables, assigns aged balances to third party agencies, and oversees the collection and litigation of aged balances.
Works with Finance leaders to identify opportunities to leverage billing system and policy issuance process enhancements to increase production and strengthen operational controls to ensure efficient execution against policy and procedures.
Supervises call center and email support services responsible for handling, billing, payment, and cash application questions.
Supervises payroll reporting service functions, including new account setup, general training, and problem-solving.
Works with key business stakeholders to design automated processes to meet market expectations.
Supervises the design and maintenance of BHHC's collateral valuation and tracking procedures.
Identifies workflow breakdowns and drives value-added changes.
Works with team members to identify controls and performs reconciliations, including cash payment balancing, accounts receivable, and commission payable reconciliations.
Communicates directly with agency finance staff, agency managing principals, and policyholders to resolve discrepancies.
Operates as finance liaison for internal and external billing inquiry.
Performs special analytical projects or related duties as assigned or as situations dictate.
EDUCATION: Bachelor's degree in Business, Statistics, Finance, or Accounting from an accredited four-year college or university required.
EXPERIENCE: Minimum of 3 years of related work experience required.
TECHNICAL SKILLS:
- Knowledge of general accounting and financial reporting principles.
- Knowledge of Microsoft Office software and ability to be proficient on applicable databases, systems, and vendor software programs.
Hybrid Work Schedule (up to 2 days work from home)
Paid Time Off
Paid Holidays
Immediate Vesting of Retirement Savings + Company Match
Group Health Insurance (Medical, Dental, and Vision)
Life and AD&D Insurance
Long Term Disability Insurance
Hospital Indemnity Insurance
Accident and Critical Illness Insurance
Flexible Savings Accounts
Paid Community Volunteer Day
Employee Assistance Program
Tuition Reimbursement Program
Employee Referral Program
Diversity, Equity and Inclusion Program