Player Support Agent | Agent·e de Support aux Joueurs·euses

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

As a Player Support Agent you are fueled by empathy, curiosity and a genuine love for helping others. In this role, you’ll work closely with the Player Support team, along with internal and external partners, to deliver outstanding player experiences through thoughtful, high‑quality support. You’ll also play a key role in supporting Behaviour’s iconic horror IPs, helping players survive the fog, face their fears and stay engaged ,even when things get scary.

We’re looking for a proactive self‑starter with high quality standards, a passion for problem‑solving, and a strong desire to create memorable player experiences. If you love helping players, collaborating with great teams, and contributing to games played by millions, we’d love to hear from you!

Act as an internal advocate for the player support to partner teams.

Serve as a point of escalation to address player inquiries.

Research, respond, and resolve-escalated player support issues.

Drive regular updates and upkeep of our player support FAQs and Help Center.

Collaborate with other departments on improving the game experience for players.

Be comfortable with creating internal process documentation on the fly as solutions are discovered.

Agir comme porte‑parole interne du support aux joueurs auprès des équipes partenaires;

Servir de point d’escalade pour traiter les demandes des joueurs;

Rechercher, répondre et résoudre les problématiques de support aux joueurs escaladées;

Assurer les mises à jour régulières et l’entretien des FAQ et du centre d’aide aux joueurs;

Collaborer avec d’autres départements afin d’améliorer l’expérience de jeu;

Être à l’aise avec la création de documentation interne sur les processus, au fil de la découverte de solutions.

Minimum de 1 à 2 ans d’expérience dans un rôle offrant un service client exceptionnel;

Excellentes compétences en communication en anglais, à l’écrit comme à l’oral;

Patience, empathie, et capacité à comprendre les besoins des joueurs et à proposer des solutions adaptées;

Solides compétences organisationnelles et capacité à gérer plusieurs tâches simultanément.