Bigblue
Bigblue10h ago
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CDI Chargé(e) de Relation Client Entrepôt - Tigery/Moissy

TigeryFull-time jobmid
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Quick Summary

Overview

About the role We are looking for our Warehouse Success Specialist. The role will be based in our Sud Paris Hub, sharing time between two warehouses: Tigery and Moissy.

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About the role

We are looking for our Warehouse Success Specialist.

The role will be based in our Sud Paris Hub, sharing time between two warehouses: Tigery and Moissy.

 

In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.

 

Location: Tigery & Moissy | Full time | On-site

Compensation: €31,500 - €33,500 a year

 

 
 
 

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

 

As a Warehouse Success Specialist you will

Increase customer satisfaction

  • Respond to customer requests, advise them, and ensure high-quality follow-up
  • Manage escalations (proactive & reactive) and coordinate internal stakeholders
  • Ensure end-to-end resolution (analysis, action plan, communication, closure)
  • Ensure compliance with contractual commitments (SLAs) and KPIs
  • Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
  • Support portfolio growth

  • Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
  • Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
  • Assess the operational feasibility of custom requests and help prepare quotes
  • Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
  • Continuous improvement & management

  • Monitor customer metrics and identify potential risks early on
  • Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
  • Implement proactive communication (operational updates, recommendations, incident prevention)
  • Contribute to improving on-site routines and processes (quality, timelines, customer experience)
  • +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
  • Fluency in English 🇬🇧
  • Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
  • Excellent interpersonal skills, solution-oriented approach
  • Ability to learn quickly
  • Strong customer focus
  • Hands-on approach to act quickly and understand operational issues
  • Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
  • Passion for continuous improvement and problem-solving
  • Experience in logistics, e-commerce, or operations is appreciate
  •  

  • 💼 A high-impact role: an incredible opportunity to learn quickly in a rapidly growing environment
  • 💙 A company led by its founders, with an innovative and supportive culture.
  • 🚀 A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results.
  • 🌍 International environment: work closely with headquarters teams in an international setting
  • 🩺 Health and life insurance coverage
  • Location & Eligibility

    Where is the job
    Tigery
    On-site at the office
    Who can apply
    Same as job location

    Listing Details

    Posted
    July 9, 2026
    First seen
    July 9, 2026
    Last seen
    July 9, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    67%
    Scored at
    July 9, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Bigblue
    Bigblue
    lever
    Employees
    5
    Founded
    2020
    Domain
    zeega.biz
    View company profile
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    BigblueCDI Chargé(e) de Relation Client Entrepôt - Tigery/Moissy