Bigblue
Bigblue16d ago
EUR 27000–30000/yr

Warehouse Success

ÉvreuxFull-time jobmid
Other
0 views0 saves0 applied

Quick Summary

Overview

E-commerce is booming, but independent brands still struggle to compete with the seamless logistics of giants like Amazon. At Bigblue, we’ve made it our mission to change that.

Technical Tools
Other

E-commerce is booming, but independent brands still struggle to compete with the seamless logistics of giants like Amazon. At Bigblue, we’ve made it our mission to change that.

We help brands by democratizing best operational practices: we enable them to grow faster while delivering a five-star customer experience.

Since 2018, we’ve developed a technology-driven logistics platform that supports over 500 brands —from fast-growing DNVBs to major international companies such as MUJI, Aigle, and Cabaïa. With over 110 employees across Paris, Madrid, and London, a proprietary WMS (Atlas), and a network of 7 warehouses in Europe, we are building a faster, smarter, and more sustainable logistics system.

Bigblue also operates its own warehouse in Normandy (35,000 m²), designed as a center of operational excellence, at the heart of our growth strategy.

Amid strong growth (over 10 million orders by 2024), we are seeking a Warehouse Success Manager to drive and support the growth of our clients at the Évreux site.

About the Role

~1 min read

You will join Bigblue Logistique and work on-site daily in Évreux.

In a context of strong growth and a demanding environment, we are looking for a Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.

  • Respond to customer requests, advise them, and ensure high-quality follow-up
  • Manage escalations (proactive & reactive) and coordinate internal stakeholders
  • Ensure end-to-end resolution (analysis, action plan, communication, closure)
  • Ensure compliance with contractual commitments (SLAs) and KPIs
  • Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.

  • Contribute to the portfolio’s business development (opportunities, needs, projects)
  • Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload
  • Assess the operational feasibility of requests and help prepare quotes
  • Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).

  • Monitor customer metrics and identify potential risks early on
  • Prepare and lead steering committee meetings (activity updates, improvement plans, projects)
  • Implement proactive communication (operational updates, recommendations, incident prevention)
  • Contribute to improving on-site routines and processes (quality, timelines, customer experience)
  • +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
  • Fluency in English 🇬🇧
  • Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
  • Excellent interpersonal skills, solution-oriented approach
  • Ability to learn quickly
  • Strong customer focus
  • Hands-on approach to act quickly and understand operational issues
  • Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
  • Passion for continuous improvement and problem-solving
  • Experience in logistics, e-commerce, or operations is appreciate
  • What We Offer

    ~1 min read
    💼 A high-impact role: an incredible opportunity to learn quickly in a rapidly growing environment
    💙 A company led by its founders, with an innovative and supportive culture.
    🚀 A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results.
    🌍 International environment: work closely with headquarters teams in an international setting
    🕗 Flexible daytime hours
    💰Annual bonus tied to individual performance
    🩺 Health and life insurance coverage

    Location & Eligibility

    Where is the job
    Evreux
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 14, 2026
    First seen
    April 17, 2026
    Last seen
    April 30, 2026

    Posting Health

    Days active
    13
    Repost count
    0
    Trust Level
    47%
    Scored at
    April 30, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Bigblue
    Bigblue
    lever
    Employees
    5
    Founded
    2020
    Domain
    zeega.biz
    View company profile
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    BigblueWarehouse SuccessEUR 27000–30000