Sr. Deal Desk Manager

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

• BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
• BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

We're looking for a detail-oriented, analytically minded Deal Desk Manager to support our Sales organization through expert CPQ quoting, process improvement, and data-driven reporting. You'll be a trusted partner to Sales, Finance, and Legal — ensuring deals are structured accurately, priced competitively, and closed efficiently.

This is a hands-on, high-visibility role for someone who thrives in a fast-paced SaaS environment and enjoys turning operational data into real business insight.

• →CPQ Quoting: Own day-to-day configuration, pricing, and quoting via Salesforce CPQ for routine and complex deals — reviewing for accuracy, applying standard discounting, and escalating non-standard terms for approval.
• →Process Improvement: Identify and help fix inefficiencies in the quote-to-cash workflow; support automation efforts and template updates; help ensure adherence to revenue recognition standards (ASC 606).
• →Reporting & Analytics: Build and maintain dashboards tracking quote turnaround time, approval rates, and discount trends; deliver weekly insights to Sales leadership.
• →Sales Enablement: Be a go-to resource for reps on quoting best practices and deal structuring; troubleshoot quote-to-order issues and participate in deal reviews.
• →Cross-Functional Collaboration: Partner with Sales, Finance, and Legal on process changes; help train new hires on self-service CPQ tools.
• →Risk Management: Flag pricing discrepancies or compliance risks and support resolution to protect margins.

• 5+ years in Sales Operations, Revenue Operations, or Deal Desk, ideally with hands-on CPQ experience
• Bachelor's degree in Business, Finance, Marketing, or a related field
• Proficiency with Salesforce CPQ, Salesforce CRM, and Google Sheets
• Strong analytical and process-mapping skills
• Excellent attention to detail and proactive, clear communication
• Comfort working in a fast-paced, iterative environment

• Experience with SaaS pricing models (subscription, usage-based) or international deals
• Exposure to Tableau or Power BI
• Salesforce CPQ Associate certification or RevOps fundamentals training