Field Application Specialist I

TERRITORIES: New York, New Jersey, Vermont, New Hampshire, Maine, Massachusettes, Rhode Island

The role of the Field Application Specialist I is to provide solution-oriented customer training, implementation, technical support, and troubleshooting remotely and at customer sites for bioMerieux Industrial Applications Food Safety and Quality product lines. This position is expected play a strong role in customer retention and loyalty. The Field Application Specialist I role facilitates teamwork and cooperation, contributes to efficiency and productivity, and fosters a positive work environment.

• Coordinate and provide customer product training, implementation support, ongoing technical support
• Respond to customer needs and internal inquiries, including accurate documentation in CRM, meeting regulatory standards and requirements
• Provide consistent follow-up to meet customer satisfaction and other key performance indicators
• Provide efficient territory management, adhere to expense budget and support revenue objectives
• Travel outside of territory as needed to support overall team and departmental performance
• Complete all regulatory, departmental and product training as required in role and agreed upon with Manager
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

• Bachelor degree required microbiology, biological sciences or similar technical fields and no previous experience.  
  • OR HS Diploma/GED and 4 years of experience in microbiology laboratory or biological sciences experience

• Ability to remain in stationary position, either sitting or standing, for prolonged periods.
• Ability to ascend/descend stairs, ladders, ramps, and the like.
• Ability to wear PPE correctly most of the day.
• Valid US Driver's License; ability to travel by train, ride sharing/taxi, plane, automobile

• 1-3 years related microbiology laboratory or biological sciences experience (strong preference for Food Industry)

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Effective and efficient problem analysis that leads to high-quality decisions.
• Written Communications - including the ability to communicate technical data in written form
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
  Advanced: demonstrates deep knowledge; manages complex tasks and integrates multiple tools independently
• English fluency required and Spanish language capability is a plus
• Able to work independently

• Domestic travel required: 60% and International travel required: 5%
• Total travel: 65%
• Company Car is included for this position