Manager of Implementation, High Medical Value

The Implementation / Project Manager is responsible for leading customer-facing implementation and clinical adoption of high medical value (HMV) assays, including VIDAS NCK and TBI, with a future focus on point-of-care solutions (e.g., SPIN chip platform).This role is the primary liaison between customers and internal cross-functional teams to ensure the successful deployment, training, and use of diagnostic solutions. The position plays a critical role in driving clinical, operational, and commercial success by aligning implementation strategy with sales objectives, optimizing customer experience, and supporting go-to-market (G2M) execution.

• Lead and drive end-to-end implementation of VIDAS NCK and TBI assays across healthcare systems, including laboratory, ED, ICU, and clinical stakeholders
• Serve as the primary customer-facing project manager, ensuring timelines, milestones, and deliverables are met
• Drive clinical and operational alignment through structured engagement with nurses, physicians, laboratory personnel, and hospital leadership to drive alignment and adoption
• Conduct customer assessment at 30-, 60-, 120-, and 180-day post go-live to report on progress, utilization, and outcomes on all new customers
• Partner with the customer to ensure accurate, timely, and clinically actionable results within established workflows
• Maintain documentation and ensure adherence to internal processes and quality standards
• Perform additional duties as assigned

• Deliver high-quality training and education to laboratory personnel, clinicians, and healthcare providers as needed
• Support future point-of-care initiatives, including training strategy and field readiness for SPIN chip platform
• Ensure customers are fully equipped to adopt and integrate assays into clinical workflows
• Provide on-site onboarding, training, and implementation support for new accounts (5–7 days at a time across multiple shifts as needed)

• Partner with Sales, Clinical Operations, Medical Science Liaisons (MSLs), Marketing, and Corporate Accounts teams
• Utilize and support the Customer Implementation Process (CIP), while refining and enhancing best practices
• Lead internal and external implantation calls to ensure alignment as the opportunity progresses
• Maintain proactive communication across teams to drive accountability and execution

• Support sales efforts by identifying and advancing opportunities through strategic implementation planning
• Coordinate peer-to-peer clinical engagements to support adoption and market development
• Contribute to the go-to-market (G2M) strategy, particularly for the upcoming SPIN chip implementation
• Representing the organization at tradeshows, conferences, and market development events when needed
• Partner with corporate account managers and HMV specialists in the field to build awareness and clinical adoption of HMV assays
• Participate in pre-sale activities, including ride-along, account planning, and targeted customer engagements

• Build and maintain strong relationships with healthcare providers and key stakeholders in the targeted account base
• Support engagement and performance of third-party sales channels as needed
• Provide field-based insights to optimize product positioning, utilization, and customer success
• Provide field support across territories as needed, including coverage for open and underserved regions
• Maintain continuity of customer engagement and implementation progress in partnership with commercial teams 

• Domestic travel required: 50% of time

• Bachelor’s degree in Business, Marketing, Communications, Life Sciences, Biology, Microbiology, Molecular Biology, Chemistry, Clinical Laboratory Science, Healthcare Administration, or a related field.
• MBA preferred

• Minimum of 2 years of related professional experience, which may include may include sales, customer-facing commercial support, field application support, clinical laboratory consulting, technical support, or other customer engagement experience within the in vitro diagnostics (IVD), medical device, life sciences, or healthcare industry.
• Experience working within hospital environments (laboratory, ED, ICU) strongly preferred
• Point-of-care experience is a plus
• Demonstrated success managing complex, customer-facing projects

• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• Business acumen to understand how a business operates and how to make it successful
• Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time
• Critical thinking, using logic and reason to analyze information and make decisions in the workplace
• Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes
• Priority setting that align with business objectives
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
• Organizing work and resources efficiently to ensure smooth operations
• Planning objectives and strategies to achieve them within a set timeline
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Informing others by sharing clear, timely information to ensure alignment

• Ability to remain in stationary position, often standing, for prolonged periods
• Ability to ascend/descend stairs, ladders, ramps, and the like
• No requirement to operate heavy machinery or move objects up to 50 pounds
• May require masking while working in client hospital locations for extended periods
• Requires conducting client visits, including safe operation of motor vehicles, accessing customer facilities, and frequent air travel