IT Support (Level 1)

Canada·Sherwood ParkFull-timemid

OtherIt Support

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Quick Summary

Overview

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product.

Technical Tools

OtherIt Support

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product. We are looking for an IT Support - Level 1 who is eager to play a key role in supporting the high-performing teams at BIS.

About this role

In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner.

This is an in-person role based out of our Sherwood Park, AB office.

Detail-Oriented Approach: Excelling in managing multiple tasks with precision and organization.

Troubleshooting Expertise: Demonstrating strong abilities to diagnose and resolve technical issues efficiently.

Microsoft Environment Knowledge: Possessing significant expertise with Microsoft tools, including SharePoint and Office 365.

Problem Identification and Communication: Skilled at identifying technical problems and generating effective solutions while communicating them clearly.

Team Support and Education: Collaborating with the team to educate members and resolve their technical issues.

Effective Issue Resolution: Finding practical ways to address technical issues both in-person and remotely.

Independent and Collaborative Work: Capable of working independently while contributing effectively as part of a team.

System Configuration and Updates: Configuring, installing, and updating computer systems, network equipment, and peripheral devices.

Technical Support: Responding promptly to technical support inquiries from team members, triaging inquiries as required.

Technology Maintenance: Collaboratively managing and maintaining in-house technology, including internal servers and routers.

Data Backup Management: Working collaboratively to manage data backup systems and minimize company data loss.

Microsoft 365 and SharePoint Support: Assisting with the setup and management of SharePoint and Microsoft 365 for all team members.

Cybersecurity and Compliance: Ensuring security measures are in place, actively participating in cybersecurity initiatives, and supporting SOC audits.

Cross-Functional IT Alignment: Ensuring alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and external IT specialists.

Technical Documentation: Maintaining up-to-date documentation of technical support processes, solutions, and configurations.

Asset Management: Managing the tracking of all company technical assets.

Utilizing BIS's ticketing system to track progress of inquiries and document solutions.

Experience working as a Level 1 IT support or in a similar role

Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems

Familiarity with ticketing systems like Zendesk or equivalent

Post-secondary education in IT related field is an asset

Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.

Employee Stock Ownership Plan (ESOP)

Full medical, dental, and vision coverage

Life insurance and disability insurance

Health spending account

Flexible working hours

On-the-job training and growth opportunities

Free on-site parking

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

We love hearing from our candidates - please include a cover letter or insights into any people leading and customer experience you have had in the past. Visit our Careers Page for more information.

We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.