Desktop Support Engineer

Black Duck maintains the world's largest and most comprehensive knowledge base of open-source software intelligence. Built over two decades, this knowledge base encompasses extensive data on open-source components, vulnerability intelligence, software licensing, and associated metadata. This data powers critical security decisions worldwide and forms the foundation of our industry-leading software composition analysis and AI-powered security solutions.

Brief about the role:

We are seeking an experienced IT Desktop Engineer to oversee all technology operations at our Bengaluru facility. This role is responsible for managing the day-to-day IT activities on-site, including desktop support (Windows & Mac), infrastructure, networking, and systems administration. The IT Desktop Engineer will serve as both a hands-on technical resource and a leader, ensuring reliable IT services while aligning with corporate IT strategy.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of IT experience, with exposure to both desktop support and infrastructure management.
• Strong technical knowledge of Windows and Mac OS, Microsoft 365, Okta, networking, and hardware troubleshooting.
• Hands-on networking experience.
• Proven ability to balance hands-on IT support with local leadership.
• Excellent communication and interpersonal skills, with the ability to support users at all levels of the organization.
• Strong understanding of IT security best practices.
• Relevant certifications (e.g., CompTIA A+/Network+, Microsoft, Cisco, ITIL) are a plus.

Key Responsibilities:

• Manage daily IT operations for the Bangalore site, including desktop support, infrastructure, networking, servers, endpoints, and applications.
• Provide hands-on IT support for end users, including hardware, software, and peripheral troubleshooting, ensuring timely resolution of incidents and service requests.
• Act as the primary escalation point for technical issues at the site.
• Lead and support a local IT team (where applicable), providing guidance, training, and performance management.
• Implement and enforce IT policies, procedures, and security protocols to align with corporate standards.
• Oversee system upgrades, patches, and hardware/software deployments.
• Collaborate with Global Infrastructure and Operations teams to plan and execute corporate initiatives at the site level.
• Maintain IT asset inventory, manage procurement, and oversee lifecycle management for desktops, laptops, and related equipment.
• Partner with business leaders to understand technology needs and deliver effective IT solutions.
• Ensure compliance with regulatory, security, and data protection requirements.
• Monitor IT performance metrics and provide reporting to senior IT leadership.
• Manage local vendor relationships and service contracts.