Lounge Supervisor

Lead the Lounge Team at Black Rock Oceanfront Resort!

Black Rock Oceanfront Resort is looking for a skilled and enthusiastic Lounge Supervisor to join our Lounge team. Set against Ucluelet’s stunning coastline, this role is perfect for someone who enjoys leading a team, creating memorable guest experiences, and keeping operations running smoothly.

About Us

Located in Ucluelet on the edge of Pacific Rim National Park, Black Rock Oceanfront Resort combines rugged coastal beauty with modern comfort. Our resort offers guests a luxury West Coast experience through our oceanfront accommodations, spa, lounge and restaurant. We reside within the Yuulu?ilath - Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

What this role is about:

• Supervising and coaching lounge staff to deliver excellent service
• Supporting day-to-day lounge operations, including opening, closing, and system management
• Guiding beverage programs and helping staff with recommendations and upselling
• Maintaining a welcoming, safe, and polished lounge environment
• Collaborating with Culinary and Front of House teams to ensure top-quality service
• Collecting feedback to continually improve guest and team experiences

Who we’re looking for:

• Experienced in hospitality leadership or supervisory roles
• 2+ years serving experience and beverage knowledge
• Serving It Right certified; FoodSafe or hospitality education is an asset
• Strong customer service, communication, and organizational skills
• Flexible schedule, including evenings, weekends, and holidays
• Able to lift up to 40 lbs and manage a fast-paced environment

What we offer:

• Competitive pay based on experience
• Staff discounts and associate hotel rates
• Medical, dental, and life insurance benefits
• Team events, volunteer opportunities, and ongoing training
• Financial support for relevant education
• Low-cost on-site housing if available
• Year-round employment

If you enjoy leading a team, delighting guests, and keeping a lounge running like clockwork, we would love to hear from you.