Manager, Pharmacy Operations (Patient Safety)

United States·Pittsburghmid

OtherManager

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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

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OtherManager

What We Offer

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Responsibilities

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Manage the end-to-end ADE reporting and submission process, ensuring accurate and timely intake, verification, documentation, client-specific form completion, and timely submission of reports to clients and regulatory bodies where required.
Perform ongoing quality checks and audits to ensure no adverse events are missed or misclassified.
Manage ADE review workflows to meet all client SLAs and regulatory standards, escalating systemic issues and driving corrective action plans (CAPAs) as needed.
Ensure team operations align with state, federal, and corporate compliance requirements related to ADE reporting and pharmacovigilance.
Monitor ADE volumes, trends, and submission accuracy; report on operational health to leadership with data-driven insights.
Serve as the primary client-facing point of contact for pharmacovigilance inquiries, reporting status, and escalations.
Serve as the primary organizational representative and subject matter expert during pharmacovigilance (PV) audits, overseeing and speaking to all aspects of internal processes, procedures, and compliance standards.

Lead daily review of quality reports, patient feedback, and operational metrics to identify trends, correct issues, and maintain accuracy in patient orders.
Develop and implement action plans based on patient survey data and quality insights to improve patient experience and pharmacy outcomes.
Identify workflow inefficiencies across quality and ADE operations and implement practical, scalable solutions.
Maintain and continuously improve standard operating procedures (SOPs) and training materials that support consistency, compliance, and team readiness.
Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.

Directly manage and develop a team of quality improvement specialists through hiring, coaching, performance management, and structured feedback.
Build a pipeline of future leaders through succession planning and intentional development.
Foster an engaged, accountable team culture rooted in Blink's patient-first mission.

Lead resolution of complex patient, provider, and cross-functional escalations related to quality, ADE, billing, and clinical inquiries.
Drive root cause analysis to reduce repeat issues and reinforce a patient-first culture.
Leverage patient survey data and feedback trends to develop action plans that improve satisfaction and pharmacy outcomes.

Prepare and present pharmacovigilance metrics and program updates to internal leadership and clients.
Use data and KPIs to identify trends, address gaps, and keep leadership informed on quality and ADE operational health.
Monitor daily quality pipelines and ensure proactive resolution of issues before they impact patients or compliance timelines.
Establish and maintain key metrics for ADE and quality operations, with a focus on data-driven, transparent decision-making.

Collaborate cross-functionally with pharmacy operations, clinical, and quality teams to maintain a culture of safety.
Partner with Quality, Training, Compliance, Clinical, IT, and Client Services teams to solve problems and align on priorities.
Represent pharmacy quality and ADE operations in cross-functional meetings, projects, and leadership updates.
Act as the operational point of contact for client-specific quality and ADE requirements, ensuring alignment with external partners.

Requirements

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5+ years of experience in pharmacy operations, quality assurance, or a related healthcare setting, with at least 2+ years in a people management role.
Bachelor's degree in Business Administration, Healthcare Administration, Pharmacy, or a related field.
Demonstrated success leading and developing high-performing teams through hiring, coaching, and performance management.
Exceptional attention to detail, commitment to accuracy, and analytical thinking, with the ability to quickly become an expert in new processes and systems.
Strong data-driven mindset; experience analyzing quality metrics
Proven ability to work cross-functionally and influence stakeholders across Quality, Compliance, Clinical, and Technology teams.
Excellent verbal and written communication skills; able to present complex concepts and data clearly to varied audiences (including client stakeholders).
Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment and navigate ambiguity to drive results.
Motivated by Blink's mission and excited about improving patient safety and outcomes at scale.

ADE SLAs are consistently met as volume and complexity grow.
The team is engaged, productive, and developing toward higher levels of responsibility.
Operational decisions are data-driven, proactive, and transparent.
Product and technology improvements meaningfully reduce friction and improve throughput.
ADE operations scale smoothly without sacrificing quality, compliance, or employee experience.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.