blinkhealth2mo ago

Bilingual Customer Support Specialist (Onsite-Pittsburgh)

United States·Pittsburghmid

OtherCustomer Support SpecialistBilingualCustomer

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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Key Responsibilities

Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support pharma programs and triage to appropriate teams when required Strive to meet and exceed structured…

Requirements Summary

Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language High school diploma or GED required, Bachelor’s degree strongly preferred Customer service or inbound call center experience…

Technical Tools

customer-supporthealthtech

What We Offer

~2 min read

✓Medical, dental, and vision insurance plans that fit your needs

✓401(k) retirement plan

✓Paid time off, sick time & holidays

✓Paid parental/baby bonding leave

✓Daily meal stipend for onsite marketplace

✓Pre-tax transit benefits and free onsite parking

Responsibilities

~1 min read

→Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
→Provide patient care to accurately support pharma programs and triage to appropriate teams when required
→Strive to meet and exceed structured performance targets.
→Document all call information and data discovery according to operating procedures
→Utilize Knowledge Base materials as a foundation for resolving inquiries
→Maintain confidentiality of patient and proprietary information
→Develop a working knowledge of company related security and privacy practices.
→Participate in continued education on product changes, new features and product launches
→Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements

~1 min read

Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
High school diploma or GED required, Bachelor’s degree strongly preferred
Customer service or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software

Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
Availability for rotating Saturday shifts 9 AM -5 PM EST
Scheduling flexibility, as your schedule may change over time according to business needs