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Blink Health23d ago
New
USD 100.0/mo/yr

Customer Service Supervisor | Onsite-Chesterfield

United StatesUnited States·Chesterfieldmid
OtherCustomer Service Supervisor
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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Technical Tools
OtherCustomer Service Supervisor

Responsibilities

~1 min read
  • →Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
  • →Support team to ensure operational excellence and adherence to SLAs
  • →Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
  • →Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
  • →Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
  • →Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
  • →Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
  • →Foster a collaborative, cohesive, and enjoyable team dynamic
  • Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience
  • 3+ years of leadership experience in a fast paced environment
  • 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
  • Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
  • Ability to leverage data to make crucial decisions independently
  • Strong problem solving skills, especially when working with ambiguous information
  • Attention to detail with a knack for precision and organization
  • Confident, patient, respectful, and a clear communicator
  • Fully onsite role in Chesterfield, MO

What We Offer

~2 min read
✓Medical, dental, and vision coverage starting day 1 — HDHP plan is free for you and your family, plus a $100/month HSA contribution from Blink
✓401(k) with traditional (pre-tax) and Roth (after-tax) options
✓15 days of paid vacation per year (increases to 21 days after your 4th anniversary)
✓56 hours of paid sick time per year
✓12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
✓Short-term and long-term disability coverage at no cost (60% income replacement)
✓Life insurance at 1x salary (minimum $50k, up to $100k)
✓Observed pharmacy holidays plus 2 floating holidays per year
✓Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
✓Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
✓Free snacks and drinks daily at all pharmacy locations

Location & Eligibility

Where is the job
Chesterfield, United States
On-site at the office
Who can apply
US

Listing Details

Posted
July 7, 2026
First seen
July 7, 2026
Last seen
July 9, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
60%
Scored at
July 7, 2026

Signal breakdown

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Customer Service Supervisor | Onsite-ChesterfieldUSD 100.0/mo
Apply Now