Hub Relations Coordinator | Onsite- Pittsburgh

United States·Pittsburghmid

OtherCoordinator

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Key Responsibilities

Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment,

Requirements Summary

High school diploma or GED required,

Technical Tools

OtherCoordinator

~1 min read

→Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
→Provide patient care to accurately support pharma programs and triage to a pharmacist when required
→Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
→Document all call information and data discovery according to operating procedures
→Utilize proper escalation channels to meet patient needs & resolve open issues
→Research required information using available resources
→Maintain confidentiality of patient and proprietary information
→Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
→Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

~1 min read

High school diploma or GED required, Bachelor’s degree strongly preferred
Customer service or inbound call center experience required (1-2+ years at minimum)
Appropriate industry experience is necessary
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software

On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
Mandatory Training first 6 -8 weeks from10 AM- 6 PM EST
Shifts: 3 available Shift Options
- Rotating shifts, 40 hours/week between 8 AM- 9 PM EST , Monday - Friday OR
- 12 PM- 8 PM EST, Monday - Friday (Fixed Shift) OR
- 1 PM- 9 PM EST, Monday - Friday (Fixed Shift)
- All shifts require a rotational Saturday shift from 9 AM - 5 PM EST