Pharmacy Quality Improvement Specialist (On-site)

United States·Pittsburghmid

OtherQuality

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Quick Summary

Key Responsibilities

Adverse Drug Event (ADE) Reporting and Submission Review all internal reporting of patient and provider communications for potential ADEs.

Requirements Summary

Adverse Drug Event (ADE) Reporting and Submission Review all internal reporting of patient and provider communications for potential ADEs.

Technical Tools

OtherQuality

What We Offer

~1 min read

The Pharmacy Quality Improvement Specialist plays a critical role in overseeing critical quality processes within the pharmacy, with a primary focus on managing the Adverse Drug Event (ADE) reporting process. This role requires a proactive approach to quality assurance, including reviewing patient feedback and other critical reporting, resolving quality issues, identifying areas for improvement, and developing actionable solutions. The Pharmacy Quality Improvement Specialist will work closely with all internal Pharmacy teams/ departments to ensure timely and accurate reporting of ADEs, adherence to client-specific requirements and SLAs, and compliance with regulatory standards.

This is an on-site position based our of our Robinson TWP, PA location

Responsibilities

~1 min read

→Review all internal reporting of patient and provider communications for potential ADEs.
→Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
→Complete and submit client-specific ADE forms, complete any required follow-up.
→Conduct FDA submissions when necessary, ensuring compliance and accuracy.

Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
Provide recommendations to address recurring issues and drive improvements across pharmacy operations.

Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues.
Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.

Maintain a high standard of compliance with all corporate policies as well as state and federal regulations.
Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.

Requirements

~2 min read

Experience: Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
Education: Bachelor’s degree strongly preferred.
Skills: Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities.
Teamwork: Proven ability to work collaboratively within and across departments.
Technical Proficiency: Ability to quickly adapt to complex software systems with proficiency in Google Suite.
Mentorship: Experience in mentoring or informally training colleagues is a plus.

At Blink Health, we are committed to providing exceptional patient care and creating a work environment that values quality and integrity. This role offers the opportunity to contribute directly to patient safety and satisfaction through quality-focused initiatives. If you are passionate about pharmacy quality assurance and improvement, we invite you to apply and join our dedicated team in Pittsburgh.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.