Product Designer - CRM

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DesignProduct Designer

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DesignProduct Designer

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Meta, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: Ongoing

Location: Remote within the United States, preferred location Seattle, WA or Dallas, TX

Leading and executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs

Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding

Providing constructive feedback to other Product Designers to ensure the team is delivering high-quality, data-driven experience designs and visual designs

Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience, for the purpose of maintaining cohesion across the broader digital ecosystem and solving cross-application design challenges

Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data

Presenting work to product stakeholder and leadership teams

Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently

Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users

Facilitating design-centered workshops with cross-functional stakeholders based on opportunities identified through research

Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience

Driven by user-centered and design thinking methodologies

Experience building and launching features/products that encompass an end-to-end experience across a variety of platforms

Demonstrated ability designing intuitive and meaningful mobile apps

Hands-on experience with Figma, and prototyping tools

Clear and articulate written and verbal communication and strong interpersonal skills

Case studies that tell the story of your approach and design process to solve complex problems driven by data

Ability to work independently and collaboratively

Preferred: Prior experience using Salesforce