Operations Supervisor

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team.

Annual Salary: $55,000.00-$65,000.00

Required Experiences/Skillset:

• Law Enforcement/Military/Security
• Management/Supervisory background
• Ability to create reports
• Computer + Microsoft Office suite proficiency

Required Licensure:

• Valid FL Driver's License
• FL Class D Security License

• →Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
• →Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
• →Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what we do. (We need an innovator to lead our team.)
• →Purchasing and inventory of supplies and equipment.
• →Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
• →Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

• YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS who engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
• You have solid work history and longevity of at least 5 years with previous employers
• You have supervised teams in the past.
• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassadors' expectations
• You have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
• You have a "do what is right" mindset. Integrity is a must!
• You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.

• You don't appreciate a fun culture!
• Tend to be indecisive and have trouble making quick, effective decisions.
• You are inflexible and can't work outside of a M-F 9-5 position when necessary
• Do not like talking to people or prefer to work alone, because this is not that job.
• Like to sit at a desk and file papers all day, because this is not that job.
• Like to know exactly what your day will be like, because this is not that job.