Security Operations Supervisor

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team.

Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This in turn increases the number of visitors, businesses, and residents, which ultimately increases revenue and livability.

Annual Salary: $65,000.00/yearly

Required Licensure/Certifications:

• Valid NC Driver's License
• NC Guard Card (or ability to obtain)

Shift Specifics:

• Weekend availability REQUIRED
• Wed. - Sun. from 2:30pm to 11:00pm

• →Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
• →Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
• →Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what we do. (We need an innovator to lead our team.)
• →Purchasing and inventory of supplies and equipment.
• →Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
• →Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

• YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS who engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
• You have a solid work history and longevity of at least 5 years with previous employers
• You have supervised teams in the past.
• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassadors' expectations
• You have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
• You have a "do what is right" mindset. Integrity is a must!
• You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.

• You don't appreciate a fun culture!
• Tend to be indecisive and have trouble making quick, effective decisions.
• If you are inflexible and can't work outside of a M-F 9-5 position when necessary
• Do not like talking to people or prefer to work alone, because this is not that job.
• Like to sit at a desk and file papers all day, because this is not that job.
• Like to know exactly what your day will be like, because this is not that job.