IT Support Specialist

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.

We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.

Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 

🛠️  Technology Team @ Bloom & Wild Group

Our Technology team of over 60 people sits right at the heart of our business. We build and maintain the solutions that power e-commerce, production and fulfilment, enabling our brands to delight our customers every day.

The IT team is a critical pillar of our Technology team, working alongside Product Engineering, Platform, Domain Engineering, and our Data teams. We ensure our global team stays connected, secure, and equipped with the best tools to do their best work.

Our internal ecosystem is diverse and modern, managing a multi-platform environment across macOS and Windows. We oversee SaaS administration, alongside specialised hardware like Zebra and Ricoh printing solutions that keep our fulfilment operations running smoothly. We’re always looking to evolve our internal tech stack, focusing on automation and seamless MDM integration.

Most of our team is based in the UK or the Netherlands, working in dedicated locations to give our users the best support (some travel for peak might be required). Our team meets in person at least once per year to maintain connections, collaborate on larger projects, and have fun together.

As a Senior IT Associate, you will provide first-line support for IT-related issues and lead maintenance of our technical infrastructure. This is a full-time, onsite role at our Nuneaton warehouse (UIC). Your responsibilities include:

 

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.