Bloomreach
Bloomreach14d ago

IT Helpdesk Support

OtherIT & AdministrationIt Helpdesk
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Quick Summary

Key Responsibilities

Password resets and SSO access issues Standard software install/uninstall requests Basic troubleshooting for Google Workspace, Slack, Zoom,

Requirements Summary

Operating systems (Windows and/or macOS) Networking fundamentals (Wi-Fi, VPN,

Technical Tools
OtherIT & AdministrationIt Helpdesk
Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
  • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
  • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
  • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.

Responsibilities

~1 min read

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

Location & Eligibility

Where is the job
United Kingdom
On-site within the country
Who can apply
GB
Listed under
United Kingdom

Listing Details

Posted
April 16, 2026
First seen
April 16, 2026
Last seen
April 30, 2026

Posting Health

Days active
13
Repost count
0
Trust Level
36%
Scored at
April 30, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
Bloomreach
Bloomreach
greenhouse

Bloomreach is a cloud-based e-commerce experience platform specializing in marketing automation, product discovery, and content management systems, using AI to personalize customer experiences.

Employees
750
Founded
2009
View company profile
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BloomreachIT Helpdesk Support