General Manager

• Serve as the operational and cultural leader across office and field teams, promoting accountability, professionalism, and trust.
• Foster a values-based environment that emphasizes safety, service, and team development.
• Build leadership depth by mentoring key staff, improving retention, and enhancing employee engagement.

• Oversee all daily business operations, including service delivery, field operations, installation workflows, scheduling, and dispatch.
• Improve job costing, resource planning, and workflow standardization to enhance operational efficiency.
• Support local marketing strategies and lead management initiatives in partnership with external providers.

• Own the company P&L and drive disciplined financial performance.
• Monitor key metrics including margins, labor efficiency, and cash flow.
• Identify opportunities to expand services, improve pricing strategies, and increase profitability.

• Build strong relationships with suppliers, customers, and local stakeholders to strengthen market reputation.
• Identify and capitalize on growth opportunities including upsells, new service lines, and cross-functional offerings.
• Stay informed on regional market conditions and service trends to guide business development strategy.

• Proven experience as a General Manager, Director of Operations, or similar leadership role within a residential services business (e.g., home repair, contracting, skilled trades, or facilities-related services).
• Demonstrated success managing P&L and driving financial performance.
• Strong leadership skills with a track record of building and mentoring teams.
• Operationally-minded, with experience improving processes, systems, and service delivery outcomes.
• Excellent interpersonal and communication skills, both internally and externally.
• High integrity, hands-on leadership style, and a mindset of long-term ownership.

• Background in industries such as residential HVAC, plumbing, electrical, or home services is strongly preferred.
• Experience in founder-led business transitions, private equity environments, or turnaround operations is a plus.
• Familiarity with CRM, field service management software, or scheduling systems.

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS