Field Service Tech

• Competitive base compensation and benefits
• A remote, national role with broad exposure to customer operations and packaging applications
• The opportunity to become a trusted technical partner to customers in food and protein processing environments
• A position with strong autonomy, meaningful customer interaction, and direct influence on product performance
• Hands on work across packaging equipment, application support, complaint resolution, and process improvement

• →Provide onsite technical support to customer facilities related to packaging performance, equipment interaction, and product application issues
• →Troubleshoot line challenges involving vacuum systems, clipping equipment, shrink applications, and related production processes
• →Investigate field issues, inspect materials in use, and support complaint resolution with practical corrective actions
• →Deliver customer training, process guidance, and technical demonstrations to improve uptime and application consistency
• →Monitor product performance at customer sites and communicate findings, recommendations, and follow up actions clearly
• →Partner with internal sales, operations, manufacturing, and quality teams to align on customer needs and technical solutions
• →Support product trials, customer development efforts, and process improvement initiatives that strengthen long term relationships
• →Prepare service reports, visit summaries, and expense documentation in a timely and organized manner

• Experience in field service, technical support, applications engineering, process support, or a similar customer facing technical role
• Background in flexible packaging, shrink films, food packaging, converting, or a related manufacturing environment
• Working knowledge of packaging equipment and production processes, ideally including vacuum sealing, clipping, and shrink applications
• Ability to analyze technical issues, identify root causes, and recommend practical next steps
• Comfort leading customer training sessions and speaking with operators, supervisors, and plant leadership
• Strong communication skills, sound judgment, and the ability to work independently while traveling extensively
• Proficiency with Microsoft Office and standard reporting tools

• Bachelor's degree in engineering or a related technical discipline is preferred, but equivalent hands-on experience is also valued
• Experience supporting protein, cheese, meat, poultry, or other food processing environments is strongly preferred
• Familiarity with quality systems, corrective actions, and continuous improvement practices is a plus

• This is a remote role with frequent travel to customer locations across the United States
• Travel is expected to be significant and may reach up to 75 percent depending on customer needs and project demands
• Work will take place in production environments as well as customer office and meeting settings
• Candidates should be comfortable standing, walking, inspecting lines, using tools, and working safely in plant environments

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