Bus person/Food Runner

Position: Busperson/Food Runner Date: February 2019

Reports to: Food and Beverage Manager

JOB SUMMARY

The Busperson/Food Runner is responsible to set and clear restaurant tables; stocks all service stations; assist servers in the timely delivery of food orders to tables ensuring a high-level of guest satisfaction.

CANDIDATE PROFILE

Experience

• High School Diploma or equivalent with previous restaurant experience is strongly preferred.

• Must possess a Food Handlers Certification

JOB ESSENTIALS

• Greeting and seating guests; assist Restaurant servers as need to provide an exceptional experience for guests.

• Deliver food from kitchen to the guest ensuring accuracy and timeliness.

• Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.

• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.

• Folding napkins for all meal periods throughout the day to maintain an adequate supply.

• Wipe down tables and chairs, move tables and chairs, and clean floors as necessary; Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

• Maintain stock and cleanliness of stations throughout the day with necessary equipment including silverware, linen and condiments.

• Perform all assigned sidework to include replenishing condiments and restocking Respond urgently and appropriately to guest concerns and requests.

• Complete closing duties i.e. storing all reusable goods, breakdown buffet line and food stations, and cleaning all equipment.

• Practice proper food safety handling procedures

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

• Perform any other job-related duties as assigned

Other

• Ability to prioritize, organize and follow up

• Ability to read, speak and understand the English language in order to communicate with co-workers and guests

• Ability to establish and maintain effective working relationships with associates and guests.

• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.