Front Desk Agent

The Hampton Inn by Hilton in Colchester is looking for a dynamic agent to join our Front Office Team. Positions are open for full and part time. Duties include but are not limited to assisting guests in the arrival and departure processes, creating reservations, answering and directing all calls to the hotel, serving as the primary point of contact for all guests, processing payments and managing requests and communications. This role requires excellent customer service, communication, and organizational skills to ensure a positive guest experience and smooth hotel operations by coordinating with other departments and maintaining a tidy lobby.