Supply Chain Solution Manager

Bluecrux is a value chain consulting and technology company, specializing in transformative solutions for today’s complex supply chain landscape. Axon empowers our customers with an all-encompassing, real-time view of their entire supply chain, providing data-driven insights that drive smarter, faster decisions. Learn more about AXON here.

Our AXON team is a young and dynamic group of experts in Big Data, AI technology, and supply chain processes and systems. Together, we're shaping a future-ready product by harnessing the latest in technology and innovation.

As we grow, we're excited to invite a skilled Solution Manager to join our Axon solution team. In this role, you will work closely with both our customers and our internal teams to bridge the gap between business needs and technical implementation by defining, developing and deploying end-to-end solutions that drive customer success. You will work with complex big data environments, leveraging a software solution-oriented mindset and a strong commercial understanding to drive optimal results.

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• Domain Expertise: Build and apply a solid understanding of client & industry best practices, business processes, Axon solutions, technical architecture, and value proposition.

• Integration Strategy: Bridge the gap between client systems and our SaaS platform by gathering business and data requirements to design and oversee scalable, end-to-end data pipelines.

• Configuration Design: Design and implement custom configurations within the SaaS platform to solve complex client challenges that fall outside standard out-of-the-box functionality.

• Quality Assurance: Review and approve configurations, ensuring they are maintainable, scalable, and highly configurable.

• Specialized Support: Act as a subject matter expert to provide guidance and support for implementation consultants during complex client onboardings.

• Expert Problem-Solving: Tackle complex or unique challenges that arise during client implementations. Deliver solutions that are technically robust, user-friendly, and tailored to client needs.

• Client Communication: Engage directly with clients or support consultants in providing solutions when necessary.

• Escalation Management: Act as the go-to expert for project escalations related to non-standard implementations, offering tailored advice and solutions.

• Trend Identification and Standardization: Analyze trends in recurring unique situations and develop new standardized templates for common non-standard scenarios.

• Product Development Guidance: Participate in weekly alignment meetings with product managers and provide ongoing feedback to inform product development. Share insights into customer usage—both standard and non-standard—to shape product enhancements and future features.

• Pre-Sales Support: Support pre-sales activities from solution perspective and participate in commercial engagements.