Security Operations Dispatcher

• 7:00 AM – 3:00 PM

The Security Operations Dispatcher is responsible for monitoring daily operations, handling a high volume of incoming calls, coordinating staffing needs, ensuring officers arrive on time and remain on post, and supporting the leadership team with operational functions. The ideal candidate is detail-oriented, professional, and capable of multitasking in a demanding environment. Candidates must be willing and available to work weekends and holidays as operational needs require.

• →Handle a high volume of incoming and outgoing calls from clients and security personnel.
• →Monitor officer attendance and ensure all shifts are staffed and covered.
• →Verify officers are on time and properly assigned to their posts.
• →Read, review, and distribute incident reports and daily activity reports.
• →Assist with scheduling, call-offs, and emergency staffing needs.
• →Conduct site checks and field visits as directed by management.
• →Support the leadership team with daily operational tasks.
• →Maintain accurate records and documentation.
• →Communicate professionally with clients, officers, and management.
• →Assist in filling open shifts and coordinating coverage.
• →Monitor company email and dispatch systems.

• High school diploma or equivalent required.
• Previous dispatching, scheduling, security, customer service, or operations experience preferred.
• Strong communication and customer service skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Proficient with computers, email, and Microsoft Office applications.
• Valid driver's license with a clean driving record required.
• Ability to maintain confidentiality and professionalism.

• Security industry experience.
• Dispatching or scheduling experience.
• Bilingual English/Spanish.