Technical Program Manager - Customer Success Enablement

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

You will serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles.

Operating in a highly matrixed environment, you will act as the connective layer between program objectives and field execution—ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables.

This role is highly communication- and execution-focused, requiring strong ownership of stakeholder engagement, follow-up, and reporting. You will play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability.

• Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions
• Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment
• Build trust and credibility with stakeholders to drive commitment and participation
• Facilitate discussions that reinforce the importance of initiatives and encourage adoption

• Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes
• Translate program requirements into clear, actionable steps for field teams
• Drive execution by ensuring stakeholders are informed, prepared, and aligned
• Reinforce messaging and maintain consistency across communications

• Track stakeholder commitments and ensure timely completion of required actions
• Conduct consistent follow-ups to drive progress and adherence to program expectations
• Navigate challenging conversations to address delays, gaps, or resistance
• Escalate risks or blockers as needed while maintaining strong working relationships

• Develop and maintain reporting to track progress, participation, and outcomes
• Provide regular updates to leadership and key stakeholders on program status
• Identify trends, gaps, and opportunities for improvement based on engagement data
• Ensure reporting aligns with agreed-upon schedules and organizational metrics

• Collaborate with internal teams across customer success, technical, and program functions
• Ensure alignment between stakeholders to support smooth execution of initiatives
• Help bridge communication gaps between strategy and field execution
• Support continuous improvement of processes and engagement approaches

• 3–5+ years of experience in program coordination, customer success, operations, or stakeholder management roles
• Strong understanding of customer success functions and account management principles
• Proven ability to drive execution and follow-through across stakeholders without direct authority
• Experience with proactive outreach, stakeholder engagement, and meeting facilitation
• Excellent communication skills (written and verbal), including the ability to handle challenging conversations
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Experience creating and maintaining reporting and tracking mechanisms
• Familiarity with enterprise environments and cross-functional team structures
• Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.

• Familiarity with Customer Success Account Manager (CSAM) or similar roles in enterprise organizations
• Understanding of large-scale sales and customer success organizations
• Exposure to structured customer engagement or lifecycle methodologies
• General knowledge of enterprise cloud or productivity platforms
• Experience working in large, matrixed organizations
• Proficiency with collaboration and productivity tools (e.g., Teams, SharePoint, or similar platforms)

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $38.46-40.38 USD/hourly.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: 100% Remote - Must be flexible to work across multiple global times zones