Account Risk Operations Analyst II

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

• Write reports and document evidence, findings, and recommendations
• Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust
• Investigate anomalies that could potentially include fraud
• Work through high volumes of potential alerts to identify and confirm fraud events
• Conduct investigations of customer accounts and activity to identify and prevent fraud
• Identify, prevent, and mitigate digital banking, mobile, electronic, check and/or ACH banking fraud losses
• Work in conjunction with cross-functional risk teams to reduce instances of fraud
• Partner with customer support teams to help with identified instances such as ATO, social engineering and other red flag referrals
• Ability to present complex fraud cases to management

• 2+ years of fraud experience
• Strong analytical and problem-solving skills
• Passion for delivering a great customer experience
• Impeccable judgment and acute attention to detail
• Proven track record of high-performance
• Bachelor’s degree in Business Administration, Finance, or related field preferred