Disputes Operation Analyst II

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

• Manage the full dispute lifecycle, from initial claim intake to final resolution, for debit card, credit card, and non-debit related disputes. 
• Accurately file dispute claims with third-party vendors and financial institutions. ● Conduct meticulous data review and analysis to validate the legitimacy of all submitted claims in accordance with Business Bank requirements. ● Lead comprehensive investigations into unauthorized transactions, focusing on identifying patterns of card fraud, account takeover (ATO) activity, and other emerging risk factors such as dispute abuse. 
• Ensure all dispute processing activities adhere to applicable Network, NACHA, and Banking regulations (e.g., Reg E, Reg Z).
• Maintain clear, professional, and effective written communication when interacting with internal stakeholders, partner banks, and vendors to facilitate claim resolution. 
• Collaborate cross-functionally with Risk, Fraud Operations, and Compliance teams to share insights and implement control improvements. 
• Proactively identify opportunities for process improvement, take ownership of implementing changes, and contribute to the continuous strengthening of BlueVine's dispute resolution framework. 
• Efficiently manage and prioritize a high-volume daily queue of claims while maintaining accuracy and adherence to strict service-level agreements (SLAs).

• 2+ years of experience in dispute resolution, preferably within a fintech or banking environment. 
• Demonstrated expertise and strong working knowledge of Network rules (Visa/Mastercard), NACHA rules, and U.S. Banking regulations (Reg E, Reg Z).
•  Proven ability to perform complex root-cause analysis and problem-solving in a fast-paced environment. 
• Exceptional written communication skills, with an emphasis on creating detailed and accurate documentation for internal records and external correspondence.
• Strong organizational skills and the ability to manage time effectively to meet deadlines. 
• High proficiency in utilizing dispute management systems and Microsoft Office/Google Workspace tools.