Front Desk Supervisor

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express Seattle Downtown – Lake Union is looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply!

• Provide exceptional guest service to all hotel guests
• Provide training to front office staff as directed by Management
• Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Greet and check guests into and out of the hotel
• Handle all guest requests and/or concerns in a professional and courteous manner
• Manage guest accounts by posting charges and handling cash and credit card
• transactions with accuracy
• Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays
• Answer phones

• Must be able to stand for extended periods of time
• Be outgoing and friendly
• Must have some supervisory experience
• Some customer service experience required, preferably in a hotel setting