Front Desk Supervisor

Are you a people-focused hospitality professional who enjoys creating exceptional guest experiences and leading a team? Are you looking for an opportunity to grow your career with a company that values teamwork, leadership, and outstanding customer service?

The Holiday Inn Express Seattle Downtown – Lake Union is looking for an enthusiastic and motivated Front Desk Supervisor to join our team!

This is a great opportunity for someone who is ready to take the next step in their hospitality career and play an important role in the daily operation of our Front Office. Our ideal candidate is a confident leader who can motivate team members, resolve guest concerns, and ensure every guest receives a welcoming and memorable experience.

As a Front Desk Supervisor, you will help lead our Front Office team while ensuring a high level of guest satisfaction and operational excellence.

Your responsibilities will include:

• →Deliver exceptional guest service and create a welcoming experience for every guest
• →Lead, support, and motivate Guest Service Representatives throughout their shifts
• →Provide training, coaching, and guidance to Front Office team members
• →Assign daily duties and monitor team performance to ensure compliance with IHG brand standards, hotel policies, and operating procedures
• →Welcome guests and efficiently complete check-in and check-out procedures
• →Handle guest questions, requests, and concerns with professionalism, empathy, and effective problem-solving
• →Assist with resolving guest issues and help turn challenging situations into positive experiences
• →Accurately manage guest accounts, including posting charges and processing cash and credit card transactions
• →Answer and direct incoming phone calls in a professional and friendly manner
• →Support Management with the daily operation of the Front Desk
• →Help maintain a positive, professional, and team-oriented work environment
• →Maintain flexibility to work morning, evening, or overnight shifts, including weekends and holidays

We are looking for someone who is friendly, dependable, confident, and passionate about hospitality.

Our ideal candidate will have:

• Previous supervisory or leadership experience
• Previous customer service experience, preferably in a hotel or hospitality environment
• Strong communication and interpersonal skills
• A positive, outgoing personality and a genuine passion for helping people
• The ability to lead by example and motivate others
• Strong problem-solving and decision-making skills
• Excellent attention to detail and the ability to handle transactions accurately
• The ability to remain professional and calm in a fast-paced environment
• A flexible schedule and willingness to work weekends and holidays
• The ability to stand and remain active for extended periods of time

If you're ready to take the next step in your hospitality career, develop your leadership skills, and become an important part of a team dedicated to providing an outstanding guest experience, we'd love to hear from you!