Specialist, APAC Site Accounts, Scheduling & Cell Logistics

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Specialist, APAC Site Accounts, Scheduling & Cell Logistics At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. The Position: The Specialist, APAC Site Accounts, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling. The primary duty of the Specialist, APAC Site Accounts, Scheduling & Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan. · The position is office-based with in-office attendance and a minimum of 50% of the time is required. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. · Core times of (1) 8:00~13:00 or (2) 13:00~18:00 are required for customer call handling. Work shifts for the core times are assigned weekly. · Overtime may occasionally be required as assigned. · A few days of work on weekends and holidays, including company closures, is required annually. Substitute holidays must be taken within 4 weeks (if not possible, within 60 days). · Travel is possible and will not exceed 10%. International travel will not exceed once per year. Education and Experience: · Bachelor’s degree or 3 years of work experience · Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Responsibilities: · Act as primary scheduling point of contact for assigned treatment sites · Interact with internal and external stakeholders over the phone and email · Ensure a positive end-to-end customer experience · Create and maintain patient schedules in coordination with treatment sites and manufacturing sites · Input and maintain transactional data related to patient schedules within BMS’s scheduling system · Troubleshoot and develop plans of action for issues throughout the patient journey · Execute exception processes such as product returns, product replacements, and out of spec product · Train treatment sites on patient scheduling processes as assigned · Provide real-time scheduling portal support to external users · Document feedback from customers and partners as received · Create and maintain master data in account management system as assigned · Actively participate in tactical and other meetings as assigned · Lead meetings with commercial matrix teams · Raise escalations and execute as assigned · Track assigned account health and provide insights into trends · Comply with applicable SOPs, work practices, and other documentation · Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned · Execute project tasks as assigned · Execute working groups tasks as assigned Knowledge, Skills, and Abilities: · Highly self-motivated, self-aware, and professional · Ability to work independently and in groups · Flexible in responding to quickly changing business needs · Exceptional customer service / patient orientation · Skilled at managing tense situations and de-escalate · Eager to work with teams from other regions and cultures · Able to share workspace for independent and collaborative work · Strong sense of ownership and accountability · Skilled in planning and organizing information · Strong communication (written and verbal) and presentation skills · Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion · Fluent in reading, speaking, and writing in Japanese, along with business-level proficiency in English, is required If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1602306 : Specialist, APAC Site Accounts, Scheduling & Cell Logistics