Data Support Specialist

We are looking for an enthusiastic and driven T2 Data Support Specialist to join our team!

Bolt On Technology is the leader in the development of shop management software for the automotive repair and maintenance industry. We work hard to create software solutions that solve real-world problems for shop owners, advisors, and technicians while simplifying the complicated world of auto repair for their customers. Our partnerships with industry-leading software companies enable us to develop best practices and solutions that have a positive impact on both the repair shop and the vehicle owner.

Bolt On’s innovative software solutions make it easy for shop owners, advisors, and techs to work together to make their auto repair shop more efficient, profitable, and customer-focused. Our presence in the market is forever growing and our product base expanding, causing a strong need for additional passionate and self-motivated new business development professionals.

We are searching for a T2 Data Support Specialist to manage advanced customer data operations and perform product installations for Bolt On Technology’s Desktop Suite DVI products. This role involves resolving complex data issues, troubleshooting software installations, and ensuring seamless product deployment. If you’re passionate about solving challenging technical issues, enjoy customer interaction, and are driven by continuous learning, we want to hear from you!

How You’re Measured:

Daily Attempted Proactive Data Calls

Daily Successful Proactive Data Calls

Company Overall Data Health %

Checkout Response Time

Time to First Response & Response Times

What You’ll Do:

Proactive customer outreach to ensure data is being received from their shop management system. Must be able to answer questions, identify potential issues, and provide education.

Accept incoming calls, documenting tickets, remote sessions as needed to resolve connections.

Perform desktop installations, including hardware setup, software configuration, and system updates.

Communicate escalations and resolve implementation blockers between internal teams and project stakeholders.

Perform deep technical troubleshooting to identify and resolve complex data operations issues

Ensure shop management connection at time of sale, transfer connection between systems, monitor and maintain connection of management systems as needed. 

Deliver a consistent customer experience with timely resolutions in compliance with SLAs. 

Create, review, and update knowledge base articles, covering topics such as shop management systems, installation processes, and internal documentation.

What You’ll Need:

A minimum of 2 years in a customer-facing role is required. Technical support experience preferred.

Attention to detail and committed to quality customer experience.

Adaptability and strong problem-solving skills.

Self-motivated with the ability to multitask and manage time effectively  

Ability to be trained and work well with a team. 

Professional demeanor with excellent written, verbal communication, and interpersonal skills. 

Ability to install and perform routine maintenance for customer data and configurations; identify, analyze, explain, and resolve customer concerns

Ability to work a schedule aligned with West Coast business hours, approximately 8:00 AM to 5:00 PM Pacific Time (11:00 AM to 8:00 PM Eastern Time). 

What We Offer:

Competitive salaries

Medical, dental, and vision benefits

Company-paid life insurance

Flexible schedules

Unlimited PTO

Sick leave

Parental leave

7 company paid holidays

 

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Bolt On Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, genetic information, disability status, or any other protected characteristic as outlined by federal, state, or local laws.